Eternity Floria is a timeless masterpiece that signifies true love lasts forever. It comes in two pieces (glass dome/Cloche and a gold metal stand) and in two sizes (grand and petite). The hand blown glass dome tops the quirky modern silhouette of the metal base for a piece both practical and unique. The Eternity Floria Grand features 1 signature Heart-Shaped Esor Rose® (real roses that last 1-3 years) or 2 Esor Rose® on a bent stem and the Eternity Floria Petite features a singular Esor Rose® with falling petals on green preserved Spanish moss.

Including: 

• In Eternity Floria Petite: 1 x Esor Rose® and in Eternity Floria Grand: 1x Esor Rose® (heart shaped) or or 2x standard Esor Roses® 
•  or 1x Esor Rose® (heart shaped) in Eternity Floria Grand or 2x Esor Roses®(regular)  In Eternity Floria Grand 
• 1 x Glass Dome/Cloche on top of a metal base
• 1 x signature ribbon 
• 1 x Esor Atelier Certificate of Authenticity Card and  Esor Atelier Preserved rose care instructions 

Customization Available: You can also choose a different colour of rose, include a custom ribbon, engraving or other customization to suit your needs, please contact our concierge  and let us know the product name, desired colour of rose, quantity and other customization requests. We will try our best to accommodate your request (subject to availability and price may vary) and deliver as per our shipping policy.

CARE INSTRUCTIONS FOR PRESERVED FLOWERS
Please follow the care instructions below for ensuring your roses and other preserved florals last for 1-3 years. Failure to adhere to these care instructions may damage the roses and result in reduced shelf-life.

DO NOT WATER

• There is NO need to water your preserved roses.
• Any moisture or high humidity (above 80%) can also cause roses to fade & disintegrate.
• Even moisture from your own skin can transfer to rose petals & diminish their color & shape.

AVOID DIRECT SUNLIGHT

• Avoid prolonged exposure to direct sunlight or dry environments as they can cause roses to dry up, making them brittle & fragile.
• Recommended Temperature 18 - 22 °C.
• Keep the roses away from open flames such as Candles, etc.

HANDLE WITH CARE

• Do NOT pull or pluck roses out of their arrangement/display.
• Never stack anything on top. 
• Although preserved roses are non-toxic, they're not meant for consumption.
• Avoid contact as it may transfer or stain clothes, skin, walls, etc.
• Only for indoor use.

DUST THEM OCCASIONALLY

• Keep them in a dust-free area, if possible.
• Occasionally dust the roses with either a soft makeup brush or a blow dryer on a cool, gentle setting at a safe distance away from roses.

GLASS CARE

• Only applicable to Glass Domes (Cloches). Handle glass carefully.
• Air contains some gases, water vapors, and dust particles that stick to transparent glass panes and settle down which may lead to a hazy or cloudy appearance. 
• Gently lift the glass dome. Use a microfiber clothe to carefully clean the inside and outside of the glass. A streak-free glass cleaner is recommended to clean the glass.
• Another option is to gently wash the glass in tepid water (slightly warm) with small amount of dish-soap. Use a soft pad or towel to place the glass dome on. Dry the inside and outside with a micro-fiber cloth. Gently place the glass dome back on its base.

Shipping, Returns & Refund Policy

Order Processing Time

At Esor Atelier®, every piece is hand-crafted and made to order. Processing times vary based on customization level and seasonal order volume.

• Standard processing: 24–72 hours
• High-volume periods or complex customizations: up to 3 business days

We work efficiently while maintaining the highest standards of craftsmanship for your personalized gift.

Product Availability

We strive to ensure all listed products are available for dispatch. If an item becomes unavailable, we will contact you within 2 business days with the option to:

• Exchange the product
• Delay shipment
• Cancel the order

Your preference will always guide the final decision.

Shipping & Tracking

Once customized and quality-checked, your order is securely packaged and shipped through trusted third-party carriers.

• All orders include tracking
• A shipping confirmation email is sent upon dispatch
• Delivery timelines vary by destination, carrier, and shipping method
• Paid expedited options may appear at checkout depending on eligibility

🇨🇦 Canada Shipping

• Free Standard Shipping on eligible orders
• Delivery times vary by region, courier, and seasonal demand
• Expedited options (where available) appear at checkout

🇺🇸 United States Shipping

• Free Standard Shipping on eligible orders
• Standard delivery: 4–7 business days after dispatch
• Tracking included
• Expedited shipping unavailable for PO Boxes, APO/FPO/DPO, Alaska, Hawaii, and U.S. territories
• USA Express Shipping (1–3 business days after dispatch) available where eligible

Delivery estimates are approximate and may vary due to carrier delays, customs, or peak seasons.

🇲🇽 Mexico Shipping

• Flat rate: $65 CAD
• Delivery times vary by region and customs processing
• Tracking provided once shipped

🌍 International (Worldwide) Shipping

Worldwide shipping is available at flat rates (CAD):

• Tier 1: $49.99
• Tier 2: $99.99
• Tier 3: $149.99

Rates and available options appear at checkout based on destination.

Duties, Taxes & Customs (International Orders)

Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country are not included in product or shipping prices.

These fees are the responsibility of the recipient. Esor Atelier® cannot refund or reimburse customs-related charges.

Unforeseen Shipping Delays

While we aim to meet estimated delivery timelines, Esor Atelier® is not responsible for delays caused by:

• Carrier disruptions
• Weather conditions
• Customs inspections
• Labor issues
• Government actions
• Peak seasonal volume

Delivery estimates are not guaranteed. Customers are encouraged to monitor shipments using the tracking information provided.

Returns & Refunds

30-Day Return Policy (Eligible Products Only)

We want you to feel confident when shopping with us. For eligible products, we offer a 30-day return window from the date of delivery.

Eligible for Return

A product qualifies for return if:

• It is not a preserved (eternal) rose or floral arrangement
• It is not custom-made, personalized, or made-to-order
• It is unused, in original condition, and in original packaging
• The return request is submitted within 30 days of delivery

Not Eligible for Return (Final Sale)

• Preserved (eternal) roses and floral arrangements (perishable goods)
• Custom or personalized arrangements
• Made-to-order items
• Gift Cards (except where required by law)

How to Request a Return

Email info@esoratelier.com with:

• Your order number
• The item you wish to return
• The reason for the return

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to the original payment method. Shipping fees are non-refundable.

Damaged Items During Shipping

If your order arrives damaged, notify us within 24 hours of delivery.

Email info@esoratelier.com with:

• Order number
• Photos of the shipping box
• Photos of product packaging
• Photos or videos of the damaged item

Claims submitted after 24 hours may not qualify for review.

Order Cancellations

Because our products are made to order, cancellations or modifications must be requested immediately after purchase. Once an order enters production or has shipped, changes may no longer be possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Esor Atelier® is not liable for orders delivered to incorrect addresses provided at checkout.

Please verify all recipient information before completing your purchase.

Questions?

For inquiries about shipping, returns, or your order status, contact us at info@esoratelier.com. We’re here to help and committed to ensuring your experience is exceptional.

Disclaimer

• All of our products are made-to-order and handcrafted, minor imperfections & irregularities may occur therefore these cannot be considered as a fault or defect. Please read the product description for any additional information about imperfections & irregularities inherent in the vase/container.
• We strive to provide farm-fresh to you so your preserved roses can at least 1 year and more. Therefore, we don't stock all selection of colour at our warehouse. We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your floral arrangement/gifts while aiming to exceed your expectation.
• If you have a request for a certain colour that you see is 'sold out' or not available or you simply would like to be a part of your arrangement, chances are we can get it from our growers within a week or two (depending on incoming shipment arrival time, it may even be possible to have it within few days). Kindly contact us for inquiries at info@esoratelier.com. Prices may vary for special orders.
• Please note: Placing dark coloured roses next to light coloured roses may cause colour transfer from dark roses to the light roses. Also, real preserved moss come in many colours and can also stain light coloured roses or flowers over-time, this is a natural process as these are live plants and this is not considered a defect or fault.
• We do not provide a certain guarantee regarding the lifetime of the roses, our only promise is that they last "at least" 1 year, however, this is completely dependent upon the aftercare of the rose, providing that all the care instructions are followed, it will remain in its original condition and last.
• Our preserved roses and flowers are just as fragile as their fresh counterparts. Minor cracks on rose petals are inevitable. It's possible to have rose petals fall off if they aren't handled with care. However, it rarely happens in transit so please buy with complete confidence.
• Due to the unique nature of our roses and materials, variations can occur in colour and final appearance.
• Actual colours may vary due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.