Frequently Asked Question

FAQ

Esor Blooms™

Esor Blooms™ are:

  • 100% natural, real blooms that have been bio-preserved to last up to 3 years
  • Eco-friendly alternative to traditional fresh-cut flowers
  • Bio-degradable, pesticide-free, non-toxic, non-corrosive and non-carcinogenic. Unlike artificial, freeze-dried or dehydrated flowers, Esor Blooms™ retain their natural appearance and texture
  • Scented with proprietary natural, organic steam-distilled essential oils
  • Offered in a gamut of colours, sizes, types. Esor Atelier™ proudly carries world's largest selection of on-of-a-kind bio-preserved floral arrangements suitable for any occasion, budget, and interior decor
  • Hand-arranged in Toronto, Canada. Our master floral artisan presides over each arrangements to ensure our quality standards are met in designing and packing of the product
  • Esor Blooms™ are an eco-friendly alternative to traditional fresh-cut flowers that save customers both time and money.
  • People in the US spend about $25 per month on fresh flowers which can add up to $900 over 3 years but with Esor Blooms™, you can spend $150 for one luxurious arrangement that lasts for up to 3 years and doesn't require any maintenance, thus saving $750.
  • Esor Blooms™ have a positive impact on the environment with an overall lower carbon footprint, are zero maintenance and our farms are socially-conscious and ethically employ eco-friendly practices.
  • What sets Esor Atelier apart from competitors is our large selection of one-of-a-kind, premium products and exceptional customer service.

Esor Bloom™ are 100% natural, bio-degradable, pesticide-free, non-toxic, non-corrosive and non-carcinogenic. Unlike artificial, freeze-dried or dehydrated flowers, Esor Blooms™ retain their natural appearance and texture. Learn more here

Using the latest floriculture techniques, our bio-preservation process replaces the natural sap and nutrients in fresh-cut flowers with a proprietary plant-based organic formula, allowing our bio-preserved flowers, Esor Bloom™ to maintain their natural appearance for up to three years. You can learn more about our Esor Bloom™ here.

Yes, Esor Blooms™ are tastefully scented with proprietary natural, organic steam-distilled essential oils. However, if you prefer unscented flowers, you can request this during the ordering process or reach out to us via chat or email us at info@esoratelier.com.
Please note that while the longevity of Esor Blooms™ will outlive the scent, we also sell bottles of essential oils that can be added to the flowers as desired.

Bespoke & personal

Yes, depending on the customization, our Floral Concierge Service specialist can help you make the simplest of changes to creating a brand new bespoke arrangement just for you. Our customization options include:

  • Changing flower colours, combinations*
  • Changing the vase/container to a different one*
  • Adding additional flowers, greenery and/or other accessories
  • You have an idea for a particular shape, size, colours, style, etc., you can commision a bespoke product. Sky is the limit when it comes to creating your unique arrangement.
  • For more details. please contact us on live-chat or email us at info@esoratelier.com for more details.

Yes, we do offer many options such as engraving on a metal plate, customized ribbons, custom decals, etc. For more elaborate personalization and for more details. please contact us on live-chat or email us at info@esoratelier.com for more details.

Shipping

Yes, we offer complimentary standard shipping on all order across Canada and USA (PO boxes, APO/FPO/DPO, Alaska, Hawaii and US territories orders are not expedited). For information please review our Shipping & Returns policy

Yes, we offer white-glove hand-delivery service only in the Greater Toronto Area.

If you have any additional questions, please contact us on live-chat or email us at info@esoratelier.com. Also, for information please review our Shipping & Returns policy

Yes, we offer same-day delivery within the Greater Toronto Area only for orders placed before 10am on the same day. Please note this service is available for most products however highly customized products or select products may require additional time and maybe delivered on a different day. Our floral concierge specialist will be in-touch to make any necessary arrangements with our customers.

If you have any additional questions, please contact us on live-chat or email us at info@esoratelier.com. Also, for information please review our Shipping & Returns policy

Yes, we offer many expedited shipping service options through our couriers (Fed-Ex, DHL, UPS, etc). Please review the calculated expedited shipping options at check-out.

If you have any additional questions, please contact us on live-chat or email us at info@esoratelier.com. Also, for information please review our Shipping & Returns policy

Yes, we proudly ship our products worldwide and offer a flat rate starting at $49.99. You can review the shipping options during check-out.

Please note: Countries may impose a customs duty and import tax on goods from abroad. These customs duties and import taxes are beyond our control and are paid to the governing state/province of the country in which you reside. Unfortunately, we cannot offer refunds or future accommodations for customers receiving customs duties or import taxes. 

If you have any additional questions, please contact us on live-chat or email us at info@esoratelier.com. Also, for information please review our Shipping & Returns policy

Returns

Esor Atelier's preserved flowers are 100% real florals and therefore are classified as perishable items, meaning that we cannot accept returns, refunds or exchanges. Additionally, any customized arrangements also cannot be returned, refunded or exchanged.

If you receive the product damaged due to shipping, please take pictures of the shipping box, the product packaging and the product within 24 hours of receiving the product. Please send all pictures with your order number to info@esoratelier.com and we will look into your request. 

Also, for information please review our Shipping & Returns policy

Testimonials

★★★★★

Amazing service and flowers! This was an absolutely beautiful Mother’s day gift, so happy with my purchase and amazing service! First purchase with Esor Atelier and it will for sure not be the last one.

Daniel
Los Angeles, CA
★★★★★

Excellent packaging, product and presentation!

Maira
Toronto, ON
★★★★★

Beautiful Gift! The picture doesn't do it justice. I have ordered Aria in Red colour and it looks great, we all loved it. Thank you Esor :)

Vanessa
New York City, NY
★★★★★

Amazing Product! We ordered Aria and it looked great! The packaging was amazing and showed how much they care about their packaging. We had a request to change the color of the ribbon and they did it! The flower was beautiful and even looked better than the picture.

Jennifer
Cleveland, OH
★★★★★

Gorgeous Arrangements!! Best Customer Service! You will be happy! These folks make the most beautiful arrangements and have the best, absolutely, hands down, nobody comes close, customer service!! I cannot recommend these folks and their products enough! Pick something that you like and do not hesitate to order! You will be very happy!!!

Dima
San Francisco, CA

Contact us

If you have any questions or concerns, fill out the form below or email us and aspecialist will get back to you in 1 business day or less.

You can also reach us via chat or email: info@esoratelier.com

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