Disclaimer

Handcrafted Nature

All ESOR Atelier pieces are made‑to‑order and individually handcrafted. Minor variations, natural irregularities, or subtle imperfections may occur; these are inherent to artisanal production and are not considered faults or defects. Please review each product description for any additional notes regarding characteristics specific to the vase or container.

Freshness & Substitutions

We strive to deliver your roses as fresh from the farm as possible so they may last at least one year or more. Because of this commitment, we do not stock every colour in our studio at all times. To ensure timely delivery and maintain our quality standards, we reserve the right to make substitutions of equal or greater value when required.

Special Colour Requests

If you are looking for a colour marked as “sold out” or unavailable, or if you would like a specific shade included in your arrangement, we can often source it from our growers within one to two weeks (and sometimes sooner depending on incoming shipments). For special requests, please contact us at info@esoratelier.com. Pricing may vary for custom orders.

Natural Colour Transfer

Please note: placing dark roses beside light roses may result in natural colour transfer over time. Preserved moss—being a real, treated plant—also varies in tone and may lightly stain lighter florals as it ages. This is a natural process and not considered a defect.

Longevity & Aftercare

We do not guarantee a specific lifespan beyond “at least one year.” Longevity depends entirely on proper aftercare. When care instructions are followed, your roses will maintain their original beauty for an extended period.

Fragility of Preserved Florals & Botanicals

Our preserved roses, florals, and botanicals are delicate by nature. Just like fresh flowers, minor cracks, shedding, or small imperfections are normal and expected. Elements such as lavender, hydrangea, baby’s breath, and other dried or preserved stems may naturally release small pieces or shed during handling or transit. Preserved moss may also shift or move within the arrangement during shipping. These characteristics are inherent to working with real, preserved materials and are not considered defects.

Colour Variations

Due to the unique nature of preserved roses and natural materials, variations in colour and final appearance may occur. Actual colours may differ slightly from what you see on your screen, as every monitor displays colour differently. We edit our photos to be as true‑to‑life as possible, but exact matches cannot be guaranteed.

Additional Information

For further details see our Terms Of Service and Privacy Policy. For inquiries contact us at info@esoratelier.com.