Disclaimer

Esor Atelier® provides handcrafted preserved floral arrangements, lifestyle goods, and select third‑party jewellery items. The following disclaimers apply to all purchases made through EsorAtelier.com.

1. Handcrafted Nature & Variations

All products are made‑to‑order and handcrafted. Customers should expect minor imperfections and natural irregularities, variations in texture, form, and composition, and that no two products are identical. These characteristics are not defects. Variations may include rose size/shape, moss texture, vase finish, and floral density.

2. Colour Variations

Colours may vary due to natural floral variation, device display differences, lighting, and dye absorption. Screen colours may not match the final product.

3. Fragility of Preserved Florals

Preserved florals are delicate. Customers may notice minor cracks or splits in petals, occasional petal shedding, and natural aging over time. These are normal and not considered defects.

4. Product Lifespan

Preserved roses last at least one year with proper care. Longevity depends on environment, sunlight, humidity, and handling. No lifespan is guaranteed beyond one year.

5. Substitutions

Esor Atelier® may substitute materials of equal or greater value when colours, seasonal elements, or supplies are unavailable. Substitutions maintain the intended aesthetic.

6. Natural Material Transfer

Dark florals may transfer colour to lighter florals over time. Natural moss may also transfer colour. This is a natural process, not a defect.

7. Third‑Party Jewellery

Certain jewellery items are designed, manufactured, and fulfilled by ForeverRingsBySal / JS Diamonds Inc., shipped directly from the partner's facility, and subject to the partner's production standards and quality controls. Esor Atelier® does not manufacture these items, does not provide warranties, repairs, or sizing guarantees, is not responsible for manufacturing defects, and is not liable for stone loss, wear, or post‑delivery damage. All jewellery purchases are final sale unless the item arrives damaged or incorrect.

8. Display & Photography

Product images are for illustration. Final products may differ slightly. Props shown in photos are not included unless stated.

9. No Professional Advice

Website content is for general information only and is not floral, legal, medical, or allergy‑related advice.

10. Liability Limitation

Esor Atelier® is not liable for improper handling or misuse, exposure to sunlight, moisture, or heat, allergic reactions to natural materials, carrier or customs delays, or natural aging or colour transfer.

11. Related Policies

This Disclaimer should be read together with the Terms of Service, Return & Refund Policy, Shipping Policy, Promotional Terms & Conditions, and Privacy Policy. Together, these documents govern your use of EsorAtelier.com.