Privacy Policy

Last updated: 05-Apr-2026

Esor Atelier® (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit EsorAtelier.com or make a purchase from us.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.


1. INFORMATION WE COLLECT

We collect personal information to provide and improve our services, fulfill orders, and operate our business.

1.1 Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third‑party payment processors)

  • Order details

  • Customer service communications

1.2 Automatically Collected Information

When you browse our site, we automatically collect:

  • Device information (IP address, browser type, time zone)

  • Cookies and tracking technologies

  • Pages viewed, time spent, referring URLs

  • Shopping cart activity

  • Interaction with marketing emails or SMS

1.3 Information from Third Parties

We may receive information from:

  • Payment providers (e.g., AMEX, Klarna, Afterpay, Shop Pay Installments)

  • Marketing platforms (Meta, TikTok, Pinterest, Google Ads)

  • Analytics providers (Google Analytics, Shopify Analytics)

  • Fraud prevention tools

  • Third‑party fulfilment partners (e.g., jewellery manufacturers)


2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate order updates

  • Detect and prevent fraud

  • Improve website performance

  • Personalize your shopping experience

  • Deliver marketing communications (email, SMS, ads)

  • Comply with legal obligations


3. SHARING YOUR INFORMATION

We share your information with trusted partners only when necessary.

3.1 Service Providers

We share data with:

  • Shopify (e‑commerce platform)

  • Payment processors (Shop Pay, AMEX, Visa, Mastercard, Klarna, Afterpay)

  • Shipping carriers (Canada Post, UPS, DHL, FedEx)

  • Email/SMS platforms (e.g., Klaviyo)

  • Marketing platforms (Meta, TikTok, Pinterest, Google Ads)

  • Fraud prevention tools

3.2 Third‑Party Fulfilment Partners (Jewellery)

Certain jewellery items are fulfilled by ForeverRingsBySal / JS Diamonds Inc. To fulfill these orders, we share:

  • Customer name

  • Shipping address

  • Order details

  • Contact information (if required for delivery)

These partners use the information solely to fulfill your order.

3.3 Payment‑Provider Promotional Offers

If you register for a promotional offer directly with your credit card provider (e.g., American Express Offers, Klarna incentives, Afterpay incentives, Shop Pay Installments promotions), your transaction details may be shared with the provider to validate eligibility.

We do not control how these providers use your data.

3.4 Legal Requirements

We may disclose information if required by law, regulation, or legal process.


4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable core site functionality

  • Analyze site performance

  • Personalize content

  • Deliver targeted advertising

You may disable cookies in your browser settings, but some features may not function properly.


5. BEHAVIORAL ADVERTISING

We use your information to provide targeted ads through:

  • Meta (Facebook/Instagram) Pixel

  • TikTok Pixel

  • Pinterest Tag

  • Google Ads

  • Shopify Audiences

You can opt out of targeted advertising through:

  • Facebook: https://www.facebook.com/settings/?tab=ads (facebook.com in Bing)

  • Google: https://www.google.com/settings/ads/anonymous (google.com in Bing)

  • TikTok: https://www.tiktok.com/legal/privacy-policy (tiktok.com in Bing)

  • Pinterest: https://help.pinterest.com/en/article/personalized-ads-on-pinterest (help.pinterest.com in Bing)


6. DO NOT TRACK

We do not alter our data collection practices when we receive a Do Not Track signal.


7. DATA RETENTION

We retain order information for our records unless you request deletion.

Marketing data may be retained until you unsubscribe or request removal.


8. INTERNATIONAL TRANSFERS

Your information may be transferred outside your country, including to:

  • Canada

  • United States

  • Europe

  • Countries where third‑party fulfilment partners operate

We ensure appropriate safeguards for international transfers.


9. YOUR RIGHTS

9.1 GDPR (EU/UK) Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

9.2 CCPA/CPRA (California) Rights

California residents may:

  • Request access to personal information

  • Request deletion

  • Request correction

  • Opt out of “selling” or “sharing” personal information

  • Limit use of sensitive personal information

To exercise these rights, visit our Do Not Sell My Personal Information page.

9.3 PIPEDA (Canada) Rights

Canadian residents may:

  • Request access to personal information

  • Request corrections

  • Withdraw consent

  • File a complaint


10. MINORS

Our website is not intended for individuals under the age of 16.


11. SECURITY

We take reasonable measures to protect your information, but no method of transmission is 100% secure.


12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes take effect immediately upon posting.


13. CONTACT US

For questions or privacy requests, contact: info@esoratelier.com