Nadine is a beautiful floral arrangement containing 6 Preserved Esor Roses (real roses that last 1-3 years) nestled on 

Preserved Esor Hydrangeas and features two (2) colorful cottons handcrafted at our Atelier in Toronto by our floral artisans. Make a statement of your love with Nadine and add elegance at any interior décor.

Please note:

This product can only be hand delivered in GTA and cannot be shipped. 

Features:

• Preserved Hydrangeas
• Approx. 6 preserved roses that last 1-3 years . Please follow care guide instructions. 
• Rose size may vary from 2.5 cm to 5 cm
• Artificial Butterfly

Contains:

• 1 x Black Ceramic Vessel
• Preserved Hydrangeas
• 6  x preserved roses
• 1 x Artificial Butterfly
• 1 x Certificate of authenticity card with Rose care instructions

Dimensions: 4.75" x 5.25"

Customization Available: You can also choose a different colour of rose, include a custom ribbon, engraving or other customization to suit your needs, please contact our concierge and let us know the product name, desired colour of rose, quantity and other customization requests. We will try our best to accommodate your request (subject to availability and price may vary) and deliver as per our shipping policy.

• e accurately portrays the true colour of the product.

CARE INSTRUCTIONS FOR PRESERVED FLOWERS
Please follow the care instructions below for ensuring your roses and other preserved florals last for 1-3 years. Failure to adhere to these care instructions may damage the roses and result in reduced shelf-life.

DO NOT WATER

• There is NO need to water your preserved roses.
• Any moisture or high humidity (above 80%) can also cause roses to fade & disintegrate.
• Even moisture from your own skin can transfer to rose petals & diminish their color & shape.

AVOID DIRECT SUNLIGHT

• Avoid prolonged exposure to direct sunlight or dry environments as they can cause roses to dry up, making them brittle & fragile.
• Recommended Temperature 18 - 22 °C.
• Keep the roses away from open flames such as Candles, etc.

HANDLE WITH CARE

• Do NOT pull or pluck roses out of their arrangement/display.
• Never stack anything on top. 
• Although preserved roses are non-toxic, they're not meant for consumption.
• Avoid contact as it may transfer or stain clothes, skin, walls, etc.
• Only for indoor use.

DUST THEM OCCASIONALLY

• Keep them in a dust-free area, if possible.
• Occasionally dust the roses with either a soft makeup brush or a blow dryer on a cool, gentle setting at a safe distance away from roses.

GLASS CARE

• Only applicable to Glass Domes (Cloches). Handle glass carefully.
• Air contains some gases, water vapors, and dust particles that stick to transparent glass panes and settle down which may lead to a hazy or cloudy appearance. 
• Gently lift the glass dome. Use a microfiber clothe to carefully clean the inside and outside of the glass. A streak-free glass cleaner is recommended to clean the glass.
• Another option is to gently wash the glass in tepid water (slightly warm) with small amount of dish-soap. Use a soft pad or towel to place the glass dome on. Dry the inside and outside with a micro-fiber cloth. Gently place the glass dome back on its base.

Order Processing Time

At Esor Atelier®, every piece is hand-crafted and made to order. Processing times vary based on customization level and seasonal order volume.

• Standard processing: 24–72 hours

• High-volume periods or complex customizations: up to 3 business days

We work efficiently while maintaining the highest standards of craftsmanship for your personalized gift.

Product Availability

We strive to ensure all listed products are available for dispatch. If an item becomes unavailable, we will contact you within 2 business days with the option to:

• Exchange the product

• Delay shipment

• Cancel the order

Your preference will always guide the final decision.

Shipping & Tracking

Once customized and quality-checked, your order is securely packaged and shipped through trusted third-party carriers.

• All orders include tracking

• A shipping confirmation email is sent upon dispatch

• Delivery timelines vary by destination, carrier, and shipping method

• Paid expedited options may appear at checkout depending on eligibility

🇨🇦 Canada Shipping

• Free Standard Shipping on eligible orders

• Delivery times vary by region, courier, and seasonal demand

• Expedited options (where available) appear at checkout

🇺🇸 United States Shipping

• Free Standard Shipping on eligible orders

• Standard delivery: 4–7 business days after dispatch

• Tracking included

• Expedited shipping unavailable for PO Boxes, APO/FPO/DPO, Alaska, Hawaii, and U.S. territories

• USA Express Shipping (1–3 business days after dispatch) available where eligible

Delivery estimates are approximate and may vary due to carrier delays, customs, or peak seasons.

🇲🇽 Mexico Shipping

• Flat rate: $65 CAD

• Delivery times vary by region and customs processing

• Tracking provided once shipped

🌍 International (Worldwide) Shipping

Worldwide shipping is available at flat rates (CAD):

• Tier 1: $49.99

• Tier 2: $99.99

• Tier 3: $149.99

Rates and available options appear at checkout based on destination.

Duties, Taxes & Customs (International Orders)

Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country are not included in product or shipping prices.

These fees are the responsibility of the recipient. Esor Atelier® cannot refund or reimburse customs-related charges.

Unforeseen Shipping Delays

While we aim to meet estimated delivery timelines, Esor Atelier® is not responsible for delays caused by:

• Carrier disruptions

• Weather conditions

• Customs inspections

• Labor issues

• Government actions

• Peak seasonal volume

Delivery estimates are not guaranteed. Customers are encouraged to monitor shipments using the tracking information provided.

Returns & Refunds

30-Day Return Policy (Eligible Products Only)

We want you to feel confident when shopping with us. For eligible products, we offer a 30-day return window from the date of delivery.

Eligible for Return

A product qualifies for return if:

• It is not a preserved (eternal) rose or floral arrangement

• It is not custom-made, personalized, or made-to-order

• It is unused, in original condition, and in original packaging

• The return request is submitted within 30 days of delivery

Not Eligible for Return (Final Sale)

• Preserved (eternal) roses and floral arrangements (perishable goods)

• Custom or personalized arrangements

• Made-to-order items

• Gift Cards (except where required by law)

How to Request a Return

Email info@esoratelier.com with:

• Your order number

• The item you wish to return

• The reason for the return

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to the original payment method. Shipping fees are non-refundable.

Damaged Items During Shipping

If your order arrives damaged, notify us within 24 hours of delivery.

Email info@esoratelier.com with:

• Order number

• Photos of the shipping box

• Photos of product packaging

• Photos or videos of the damaged item

Claims submitted after 24 hours may not qualify for review.

Order Cancellations

Because our products are made to order, cancellations or modifications must be requested immediately after purchase. Once an order enters production or has shipped, changes may no longer be possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Esor Atelier® is not liable for orders delivered to incorrect addresses provided at checkout.

Please verify all recipient information before completing your purchase.

American Express Offer Exclusion

Orders using an American Express promotional or statement credit offer are not eligible to be combined with any other promotion, discount code, or special offer unless explicitly stated. If multiple promotions are applied, the American Express offer will take precedence and all other discounts may be removed from the order.

Questions?

For inquiries about shipping, returns, or your order status, contact us at info@esoratelier.com. We’re here to help and committed to ensuring your experience is exceptional.

Handcrafted Nature

All ESOR Atelier pieces are made‑to‑order and individually handcrafted. Minor variations, natural irregularities, or subtle imperfections may occur; these are inherent to artisanal production and are not considered faults or defects. Please review each product description for any additional notes regarding characteristics specific to the vase or container.

Freshness & Substitutions

We strive to deliver your roses as fresh from the farm as possible so they may last at least one year or more. Because of this commitment, we do not stock every colour in our studio at all times. To ensure timely delivery and maintain our quality standards, we reserve the right to make substitutions of equal or greater value when required.

Special Colour Requests

If you are looking for a colour marked as “sold out” or unavailable, or if you would like a specific shade included in your arrangement, we can often source it from our growers within one to two weeks (and sometimes sooner depending on incoming shipments). For special requests, please contact us at info@esoratelier.com. Pricing may vary for custom orders.

Natural Colour Transfer

Please note: placing dark roses beside light roses may result in natural colour transfer over time. Preserved moss—being a real, treated plant—also varies in tone and may lightly stain lighter florals as it ages. This is a natural process and not considered a defect.

Longevity & Aftercare

We do not guarantee a specific lifespan beyond “at least one year.” Longevity depends entirely on proper aftercare. When care instructions are followed, your roses will maintain their original beauty for an extended period.

Fragility of Preserved Florals & Botanicals

Our preserved roses, florals, and botanicals are delicate by nature. Just like fresh flowers, minor cracks, shedding, or small imperfections are normal and expected. Elements such as lavender, hydrangea, baby’s breath, and other dried or preserved stems may naturally release small pieces or shed during handling or transit. Preserved moss may also shift or move within the arrangement during shipping. These characteristics are inherent to working with real, preserved materials and are not considered defects.

Colour Variations

Due to the unique nature of preserved roses and natural materials, variations in colour and final appearance may occur. Actual colours may differ slightly from what you see on your screen, as every monitor displays colour differently. We edit our photos to be as true‑to‑life as possible, but exact matches cannot be guaranteed.

Additional Information

For further details see our Terms Of Service and Privacy Policy. For inquiries contact us at info@esoratelier.com.